Terms of service
These Terms and Conditions apply when you buy tobacco-free, smoke-free nicotine pouches from Swedie.com’s online store.
1) Who we are
VHS Express AB
Kalmar, Sweden
Organization Number: 559494-8050
VAT Number: SE559494805001
Address: 32 Norra Långgatan 39232 Kalmar, Sweden
Phone: +46 708 538 334
Website:
https://swedie.com
https://snuzyn.com
Email: support@swedie.com
These Terms apply to private customers (consumers). If you are buying for a business or resale, we must agree in writing first.
2) Who can order
By placing an order, you confirm that:
• You are of legal age to buy nicotine products where you live
• Buying, importing, and possessing these products is legal at your delivery address
• You understand nicotine is an addictive substance
If we can’t legally ship to you, or age verification fails, we may cancel the order.
3) How an order becomes a contract
Products in our store are offered while supplies last.
When you complete checkout, you are sending us a binding offer to purchase the items in your cart.
A contract is created when we email you an order confirmation.
4) Payment: authorization now, charge when shipped
When you place an order:
• We place an authorization on your payment method (you may see a pending charge)
• We do not capture payment right away
We capture payment only when your order is fulfilled and tracking is added.
If we cancel your order before shipment, the authorization will drop off automatically and no payment is captured.
5) Returns and refunds (important)
These are consumable, hygiene-sensitive products. Because of that:
No refunds for delivered orders
Once an order is delivered, we do not accept returns and we do not provide refunds, except for the cases below.
This does not reduce any mandatory consumer rights you have under Swedish law if something is wrong with the goods.
When we will fix it
We will correct the order if:
• You received the wrong item, or
• Something is missing, or
• The product was defective when it arrived
If this happens, email support@swedie.com within 72 hours of delivery and include:
• Your order number
• Clear photos of what you received
• A photo of the shipping label and packaging
We will either:
• Send the missing/correct item(s), or
• Refund the affected part if we can’t reship
6) Shipping, tracking, and when responsibility transfers
When your order is packed, we ship it and email you a tracking number.
Responsibility transfers when tracking is issued
From the moment your tracking number is issued:
• The shipment is in the carrier’s network
• Delivery timing, transit issues, and customs processing are outside Swedie’s control
• Any claims for delays or routing issues must be handled through the carrier process
If your tracking shows delivery but you cannot locate the package, contact us right away so we can guide you through the next steps.
7) Customs and seized orders
Customs authorities may inspect, delay, seize, or destroy shipments depending on local rules.
No refunds for seizures
We do not refund orders that are seized, confiscated, or destroyed by customs or other authorities.
This includes cases where your destination country restricts nicotine products.
If it was caused by our mistake
If a shipment is stopped only because we made a clear mistake on our side (for example, incorrect export paperwork), we will review it and work with you to reach a reasonable solution where possible.
8) Prices, shipping costs, and import fees
Prices and shipping costs are shown at checkout.
Import duties, taxes, and handling fees may apply depending on your location. Unless we clearly say otherwise, these costs are your responsibility.
9) Ownership
Products remain the property of Swedie AB until payment has been captured.
10) Liability
We are responsible for damages caused by intent or gross negligence, and for injury to life, body, or health.
For other situations, our responsibility is limited to what can reasonably be expected from the contract.
Mandatory consumer rights are not affected.
11) If part of these terms is not valid
If any part of these Terms is found invalid or unreasonable under Swedish law, the rest still applies.
12) Personal data
We process personal data under GDPR and Swedish data protection law. See our Privacy Policy on swedie.com.
13) Applicable law
Swedish law applies.
Mandatory consumer protection rules still apply regardless of what is written here.
14) Language
If these Terms are translated, the English version applies if there are differences.